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Delivery
DELIVERY AND RETURN
DELIVERY POLICY
We ship "in stock" items within 24-72 business hours directly from Thailand via International Registered Airmail after payment clearance. (Please see stock status on each product page. During high season, the status might not be accurate. If urgent, the customer can contact us to ask the stock status before buying.) During Thailand public long holidays in mid-April and New Years may delay the manufacturing and shipping process upto 7 days. After we dispatch your order, the delivery will be responsible by Postal Services of Thailand and your country.
SHIPPING ADDRESS
We only use shipping address that you provide on our website, not on payment gateway website or PayPal. You will receive a confirmation email after making an order with us. Please make sure that the shipping address is correct.
DELIVERY TIME
After shipment, we will send you a confirmation email with tracking information. The delivery time from Thailand is about 10-14 business days (Approximately 2-3 weeks).
For some countries, the delivery time can be longer due to the Customs service of each country.
TRACK AND TRACE
In our shipping confirmation email, you will receive a link to see the tracking information. Or, if you need our help, please send us an email. We will assist you very shortly.
UNCLAIMED/INCORRECT/INSUFFICIENT ADDRESS
To replace a new shipment for Unclaimed or Incorrect/Insufficient address, we will need to charge new shipping fee.
CUSTOMS FEE/TAX/IMPORT VAT
EU customers please note: We are not signed up to the EU Import One Stop Shop for VAT. Import VAT must be paid upon arrival in your country.
Buyers will be responsible for any duty/tax/VAT. We do not include it in our price.
For customers from EU, Buying goods online coming from a non-European Union country. Read more please click here.
MISSING PRODUCT
When you receive your shipment, make sure that you received ALL items. Note: if you purchase large order, you may receive 2 or more tracking numbers and they may arrive in separate shipments. For example, we may ship products in-stock to you first and made-to-order items will be dispatched later. If items are missing, please contact us within 5 days after the delivery.
RECEIVE WRONG ITEMS
If you receive wrong items such as different model, color or size, please contact us within 5 days after the delievry with your proof of photos to make the claim.
Please note that sizing between each brand can be slightly different. If the size we sent is correct according to your original order, it cannot be claimed.
LOST SHIPMENT
We provide tracking number of every shipment. You can see tracking status on Thailand Post website or your country's postal service's website. If the delivery status is "Delivered" but you don't receive the shipment, we recommend you contact your local post for more information first for the fastest service. If they cannot give you the answer or ask you to contact sender, we will open an investigation claim to Thailand Post. This process will be the responsibility of Thailand Post and can take between 1-3 months. We might need proof of CCTV. The claim will based on the results of the investigation. Lost or stolen of the package after the delivery cannot be claimed. If the package is returned to Thailand, we will contact you immediately.
RETURN POLICY
Exchange / Refund
We accept products if new in its original packaging with label to exchange to new size, style or color or refund within 30 days after the date that products arrived at the delivery address. To exchange, the buyer is responsible for shipping the returns back to us and for shipping of new products.
For a refund, the buyer pays the shipping fee of return and as soon as the products arrive in our office, the value of the product will be refunded. Shipping costs can not be refunded. If you need more information, please contact us.
***Please note that customized products such as special size or personalized items cannot be returned to exchange or refund.***
Please note "RETURN TO EXCHANGE" or "RETURN TO REFUND" on the package.
Returning process might delay at the Customs of Thailand which will require 2-3 more weeks for Customs Clearance.
We are a duly registered company in Thailand, operating in accordance with Thai laws and regulations only. Your purchase from our website signifies your full understanding and acknowledgment of this fact.
Damage
All damages such as damage caused by the factory or company, transportation or damage after the first use. Please email us to make a claim within 30 days after receiving the product. Customers will be requested to take a few photos of the damages and asked a few questions during the claim. After the claim, new product will be replaced for you without any cost.